To clearly understand what a media gateway is for is essential for any organization looking to improve its telephony network. This versatile equipment allows you to manage and add a number of features related to the communication infrastructure, both in terms of performance and smart control of costs. But how do we find out whether a company really needs to adopt a media gateway for its operations?
Geographic expansion
According to Rafael Nahid, Commercial Consultant at Khomp, this tool is essential when you need to establish a connection with branches in other cities or with external representatives. “In addition to saving on long-distance calls, the device allows you to better manage the cost and flow of calls through features such as call routing,” he explains.
Upgrade the PBX
The adoption of a cloud IP PBX system, frequently driven by the opening of new company branches, requires the use of a media gateway as well. “The benefit of having this virtualized infrastructure is that, even when the local internet goes down, the branch can still count on the basic telephony features,” he says.
Management of multiple telephony links
Having to deal with a large number of telephony links, which is more usual for operators and call centers, can lead to major operational wear and tear and make it more difficult to maintain the infrastructure. “The gateway allows you to centralize management, providing access to all the intelligence of the operation in one single location,” Nahid points out.
Ensure operation continuity
For some companies, having constant contact between employees and customers is critical for their operations. In such cases, the use of High Availability features is essential to safeguard against potential setbacks, from network failures to natural disasters, which can lead to downtime in the telephony channels.
So, do you recognize any of the above scenarios in the daily operations of your company? It is worth noting that having an integrator specialized in this process is essential to ensure the best performance of your infrastructure.
If you want to learn more about the features of a media gateway, please read the following articles: “Lower cost routes for mobile, VoIP and landline calls: understand how it works”, and “Options for updating your PBX”.