Return Merchandise Authorization

Khomp authorizes the return of products for repair through the issuance of an RMA number – or Return Merchandise Authorization.

To obtain this authorization or clear up any doubts, contact a Khomp support technician at: suporte@khomp.com or (48) 3722-2930.

Products under warranty: will be repaired at no cost to the client. The time period estimated for repair or substitution is 3 working days, plus shipping time.

Products no longer under warranty: an estimate for the cost of repair will be sent for approval. The product will not be repaired until the estimate is approved. After approval is given, the time period estimated for repair is 3 working days, plus shipping time.

Instructions for shipping the product:

In order for the product to be received for repair by Khomp, the procedures outlined below must be followed:

  • A purchase receipt or a declaration of exemption must accompany the product;
    Note: Products received without an RMA number and a receipt or declaration will be returned to the sender without any justification.
  • The product must be shipped in packaging that is appropriate, (preferably the original package) and must be accompanied by all its accessories. The absence of any of these items may affect the ability to provide warranty service;
  • The period for delivery of the product to Khomp after issuance of an RMA is 45 days. After this period, a new authorization must be issued in order for a product to be returned.

 

Instructions for issuance of a purchase receipt or declaration of exemption

The product must be shipped, with freight paid and receipt for return for repair.

  • CFOP 5915 – When the Shipment for Repair originates within the state (Santa Catarina – SC).
  • CFOP 6915 – When the Shipment for Repair originates from another state (other than SC).

The product’s serial number and the RMA number must be indicated in the observation field of the receipt for return for repair.

If the client does not issue a product receipt, he should sign and notarize a declaration (click here to obtain a model for the declaration).

Address for return shipments:

KHOMP INDÚSTRIA E COMÉRCIO LTDA
Rua Joe Collaço, 253, Santa Mônica
Florianópolis – SC – CEP 88037-010
A/C – RMA

Warranty

Our factory warranty is defined as follows, counting from the date of the Purchase Receipt:

PRODUCT LEGAL GUARANTEE KHOMP GUARANTEE  

PERIOD OF TOTAL GUARANTEE

(LEGA GUARANTEE + KHOMP GUARANTEE)

EBS LINE 90 days 2 years 9 months 3 years
K BOARDS LINE 90 days 2 years 9 months 3 years
KMEDIA AND KMG GATEWAYS LINE  90 days 9 months 1 year
APPLIANCES LINE (EBS SERVER) 90 days 9 months 1 year
IPS LINE 90 days 9 months 1 year
ENDPOINTS LINE 90 days 9 months 1 year
UMG LINE 90 days 2 years 9 months 3 years
APPLIANCES LINE (UMG SERVER) 90 days 9 months 1 year
NGP LINE 90 days 9 months 1 year
KOMMUTER 90 days 9 months 1 year
ACCESSORIES 90 days 90 days
KAP LINE 90 days 9 months 1 year

*Antennas, Converters (Patch Panel, Converter Box), Protection (MPE-FXS 240) and Cables (Coaxial Cable, H.100 Cable, Centronics Connector Cable).

The warranty covers only manufacturing defects and flaws, and does not cover damages caused by improper handling or use of products. All products must come with a report identifying the defect. The warranty does not cover damages caused by equipment manufactured and/or commercialized by third parties that has been connected to products supplied by Khomp. The warranty does not cover damages caused by natural accidents and disasters (lightning, floods, fire, etc.).