Shipment for repair
To return products for repair, you must first open an RMA – Return Merchandise Authorization process.
To obtain this authorization, contact Khomp technical support: Click here
To clarify any doubts, call (48) 3722-2930.
Product under warranty: will be repaired at no cost to the customer. The estimated time for repair or replacement is 3 business days, plus shipping time.
Product out of warranty: a repair quote will be sent for approval. The product will not be repaired until the quote is approved. From the date of approval, the estimated repair time is 3 business days, plus shipping time.
Instructions for sending the product
In order for a product to be received by Khomp for repair purposes, the procedures below must be followed:
The product must be sent in time to arrive at Khomp within 45 days from the request to open the process. After this period, it will be necessary to request a new authorization.
Send with freight prepaid.
Issue a shipping invoice for repairs without the tax displayed.
In the case of customers exempt from state registration, we accept a declaration (use the model from this link and fill in all fields to guarantee the service).
The invoice (or declaration, if applicable) must be affixed to the outside of the packaging.
The RMA number should also appear on the outside of the package, as in this image.
ImportantThe product must be packaged in suitable packaging (preferably original) and with all accompanying accessories. The absence of these items may compromise warranty service.
Please be advised that products received outside the deadline or without proper identification will be subject to immediate return, without further justification.
Instructions for issuing an invoice or declaration
The product must be sent with the front paid and with the shipping invoice for repair, as follows:
When the Shipment for Repair is made within the state of Santa Catarina.
When the Shipment for Repair is made to another state, outside Santa Catarina.
When observing the invoice, the product serial number and the RMA process number must be indicated.
AttentionCustomers exempt from state registration and who do not issue a product invoice: must complete, sign and stamp a declaration. (Click here to obtain the model and fill in all fields to guarantee the service )
Shipping Address
KHOMP INDUSTRY AND TRADE LTDA
253 Joe Collaço Street, Santa Monica
Florianopolis – SC – ZIP Code 88037-010CNPJ: 01.277.298/0001-44 A/C – RMA
Guarantee
About the warrantyThe warranty only covers manufacturing defects and flaws and does not extend to damage caused by incompetence in the handling and use of the products.
The warranty does not cover damage caused by third-party manufacturing and/or marketing equipment attached to products supplied by Khomp.
The warranty does not cover repair of damage caused by natural accidents and disasters (lightning, flood, fire, etc.).