Chain store with over 40 Furniture and Appliance shops with strong presence in Western Santa Catarina. Due to the increased growth in the last years, the Bebber Group company needed to broaden its investments in technology to better serve its customers. The main objectives in the telecom area were the following:
– Corporate voice integration between head office and the 40 branches;
– Implementation of new functionalities
– Reduction of telecom costs
– Improve voice communication
Transportadora Zappellini is established in the state of Santa Catarina and has more than 26 branches to handle transport, distribution and logistics of cargo to the entire national territory.
To expand its telecommunications, Zappellini had as objective the corporate voice integration between the head office and the 26 branches, implementation of new functionalities to modernize customer service and reduce telecom costs.
Canal Telecom designed the software and hardware structure for the cases. As software, it worked with Asterisk 1.4.x platform and softphones; as hardware, it used Khomp’s E1 and GSM boards (K2E1-SPX and KGSM-40 SPX) and analog gateways.
The result of that structure should meet the project requirements, deemed to be critical factors to assure the quality of the solution such as Internet operations, concern with ready packages, knowledge to use and implement the system, and development of user’s culture. To do so, the integrator worked hard in dimensioning the band, traffic priority adequate to each service in the network (QoS, quality of Service), minimizing jitter effects (jitter buffer), good dimensioning of links, low package loss, as well as the choice of VoIP pieces of equipment that would also support other conditioning operations such as gain/attenuation, silence suppression and echo efficient cancellation.
For the solution, then, the products Gateway Multiservices and Shaper Canal Telecom were installed with basic functionalities of PABX (extension-extension calls; call transfer, capture, on-hold, etc) and some advanced functionalities (call conference server, automated answering – URA, Fax server, Call recording). In addition, advanced CTI integration tools were implemented, integration with internal control software, SMS gateway, management panel, and data link QoS.
Voice and data integration in this new solution allowed the companies to have voice communication between branches and head office at zero cost by centering the long distance and local outside calls from any operator, whether virtual (VoIP Operators) or local (Telecom in general). On top of that, it allowed to hold conference rooms approximating managerial decisions of all branches with head office; unified numbering plan for the entire company, better use of the landline and cellular operator plans, mobile extensions on smartphones and the use of IP telephony providers.