Call Classification (Answer Machine Detection)

Providing clients with good service is an essential factor for allowing any company or business to prosper in the face of competition. It is with this in mind that call center companies look for tools that allow their operators to respond more quickly and improve the quality of the service offered.

The customer cannot wait, which is why tools that make the most of the agent’s time are essential. To meet this demand, Khomp makes available in its portfolio Analytics, a solution based on artificial intelligence and Machine Learning that automatically discards unproductive calls, analyzes voice signals to make intelligent routing to the operator and recognizes signals such as cashier postal, answering machine, fax tone and operator messages.

With Analytics, Khomp’s artificial intelligence call classifier for Contact Centers, you guarantee greater productivity and better service for your company!