Call Classification

Providing clients with good service is an essential factor for allowing any company or business to prosper in the face of competition. It is with this in mind that call center companies look for tools that allow their operators to respond more quickly and improve the quality of the service offered.

Clients cannot be made to wait, which is why tools that maximize the speed with which operator’s respond are fundamental. To meet this demand, Khomp‘s media gateways and its EBS line are equipped with a resource for call classification that evaluates and selects which calls to forward to operators, increasing their productivity and reducing waiting lines.

This call classification resource enables the gateway to identify if a call has been intercepted by the carrier or if the remote answer was made by a cellular answering service, automatic answering service or a human being. With this analysis, the classifier is able to predetermine the best routing for each call.