Call center solutions demand extreme telephony equipment configurations, requiring high density, high performance, scalability and great reliability. But it is not only the strength of the data center equipment that is important when considering the requirements for good customer service from call center companies. The point of contact with clients is made entirely by call center agents (PAs), and the quality of the equipment on the front line makes a difference.
Vocal clarity allowing for more fluent communication; advanced call processing, supporting operational needs even when there is a high flow of calls; simultaneous managing of lines and call waiting; and programmable keys that optimize operational efficiency are some of the desirable characteristics for call center agent equipment that can guarantee call center companies excellence in customer service.
To meet this demand, Khomp offers a line of intelligent IP telephones with functionalities that make service easier with HD voice and headset support, and other features.
